Zencity offers an AI-powered platform designed for local governments to understand and act on community sentiment.

By aggregating and anonymizing data from sources like social media, surveys, emails, and 311 channels, the platform delivers real-time, inclusive insights to inform strategic planning, crisis response, policy-making, and public engagement Their enhanced offering, Zencity 360, provides an integrated suite of tools—such as real-time surveys, sentiment analysis, and performance monitoring—that unlock a comprehensive understanding of resident needs in one system.

Zencity is used by hundreds of local governments, including major cities like Los Angeles, New York, London, and county agencies across the U.S. and U.K., Zencity serves agencies covering over 200 million residents.