DevJobs

Experienced IVR Developer

Overview
Skills
  • Python Python
  • Java Java
  • XML XML
  • SQL SQL
  • JavaScript JavaScript
  • Git Git
  • Jenkins Jenkins
  • CI/CD CI/CD
  • Docker Docker
  • Genesys Cloud
  • ECMA Script
  • Genesys GVP
  • CRM integration
  • JSON
  • Composer
  • TTS
  • VoiceXML
  • ASR engines
  • on-prem to cloud migration

As an IVR Developer, you will play a key role in shaping the organization's voice communication infrastructure. This position is central to delivering seamless and intelligent customer experiences by aligning advanced IVR capabilities with strategic business goals. You’ll work in a dynamic environment that blends legacy technologies with modern cloud solutions, contributing to the organization's digital transformation journey. The role requires close collaboration with cross-functional teams, including IT, infrastructure, and business stakeholders, to ensure reliable and scalable voice solutions that support evolving operational needs.

 

Responsibilities

Develop and maintain IVR (Interactive Voice Response) applications using Genesys GVP and Composer

Design and implement call routing strategies and customized voice processes based on business requirements

Ensure smooth integration between information systems, customer service agents, and end-users

Support core contact center functions, including CTI, call recordings, and ANI/DNIS recognition

Integrate IVR systems with third-party applications, including CRM systems and TTS/ASR engines

Collaborate with IT and infrastructure teams to ensure system stability and functionality

Assist in the migration to Genesys Cloud, including adapting existing applications and processes

  • Maintain high-quality code and contribute to CI/CD pipelines and DevOps practices


Qualifications

Proven experience in developing IVR applications using Genesys GVP and Composer

Experience in designing and implementing routing strategies in Genesys systems

Strong understanding of the Call Center domain

Proficiency in JavaScript, SQL, VoiceXML, ECMA Script, XML/JSON

Experience with CRM integration and TTS/ASR engines

Experience with Genesys Cloud (Architect) – an advantage

Familiarity with CI/CD tools (Jenkins, Git, Docker) – an advantage

  • Knowledge of Java/Python and experience in on-prem to cloud migration – an advantage
Matrix