SysAid is a global leader in AI-powered IT Service Management (ITSM), transforming the way organizations deliver IT services. Our smart, automated platforms help thousands of companies worldwide work faster and smarter, simplifying complex tasks so IT teams can focus on what matters most. We’re passionate about innovation, scalability, and building products that push the boundaries of what’s possible with AI.

About The Role

We are seeking an experienced and driven Full Stack Team Lead to manage and build a top-performing development team responsible for creating innovative, AI-driven features for our platform. This is not just a leadership role – you will recruit, mentor, and scale your team, ensuring strong collaboration, technical excellence, and timely delivery of high-quality products in a fast-paced environment.

You’ll work closely with product, architecture, and other engineering leaders to set the team’s vision, establish best practices, and create a culture of ownership and innovation.

Responsibilities

• Build and Grow Your Team: Recruit, hire, and onboard talented developers to form a high-performing team.
• Manage and Drive Performance: Set clear goals, conduct regular reviews, and ensure your team consistently meets objectives with quality and efficiency.
• Ownership & Delivery: Oversee the design and development of scalable, reliable features for our AI-powered platform.
• Collaborate for Success: Work closely with Product Managers and other stakeholders to define your team’s roadmap and priorities.
• Implement Best Practices: Ensure coding standards, automated testing, and CI/CD pipelines are in place for continuous improvement.
• Mentor and Develop Talent: Provide coaching and career development opportunities to help your team grow professionally.
  
  

Requirements:

• 3+ years of experience building production-level applications.
• 4+ years in a management role, including recruiting and scaling teams.
• Hands-on experience with AWS and CI/CD pipeline implementation.
• Proven backend experience with Node.js or Java.
• Familiarity with microservices architecture and large-scale system design.
• Strong knowledge of relational and non-relational databases.
• Excellent organizational and people management skills, with the ability to foster a collaborative and high-performance environment.
  
  

Why Join Us?

• Shape the Future: Build and manage a team at the forefront of AI-driven ITSM solutions.
• Make an Impact: Take full ownership of your team’s success and contribute to global innovation.
• Career Growth: Develop as a leader in a rapidly expanding organization with opportunities for advancement.
• Thriving Culture: Join a fast-paced, collaborative environment that values creativity, excellence, and continuous learning.