At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Join NICE’s Research Group and help shape the next generation of AI technologies used by organisations worldwide. As a Data Science Researcher, you will design and develop advanced algorithms across NLP, Vision, and multimodal domains, with a strong emphasis on large language models (LLMs). Your work will directly influence production-grade capabilities for our industry-leading contact center solutions.

In this role, you’ll collaborate with other researchers, subject matter experts, and engineers to explore new ideas, validate hypotheses, and transfer research innovations into real-world applications. If you are curious, creative, and excited by impactful, state-of-the-art machine learning, this position is for you.

How will you make an impact?

• Conduct research and prototype advanced machine learning algorithms in NLP, Vision, and multimodal modeling.
• Design, refine, and evaluate algorithms that employ large language models (LLMs)
• Analyze large-scale, real-world datasets to derive insights and guide algorithm development.
• Transition research prototypes into production ready solutions through close collaboration with engineering teams.
• Clearly communicate research findings, methodologies, and recommendations to both technical and nontechnical stakeholders.
• Stay current with the latest advancements in AI and contribute to expanding the team’s internal knowledge base.
  
  

Have you got what it takes?

• Advanced degree (MSc or PhD) in Computer Science, Mathematics, Engineering, or a related STEM field.
• Hands-on experience using large language models (LLMs) via AWS Bedrock or other generative AI services.
• Strong Python programming skills and proficiency with machine learning libraries.
• AI engineering skills
• Advanced adoption of AI coding tools such as Claude Code and GitHub co-pilot.
• Experience using GenAI for data science work such as - LLM as a judge, data sets generation, weak labeling etc.
• Experience working with Hugging Face or similar model libraries.
• Solid understanding of machine learning theory and its practical application.
• A track record of developing and implementing advanced algorithms.
• Strong communication and presentation abilities.
• Fluency in English.
  
  

You will have an advantage if you also have:

• Experience developing production‑ready AI agents.
• Experience fine tuning or evaluating large language models at scale.
• Background in multi modal or Vision-based deep learning.
• Experience working in globally distributed teams.
• Familiarity with AWS or other cloud-based ML environments.
  
  

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10129

Reporting into: Group Lead, Data Science, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.