About the Role

We are looking for an experienced and self-motivated Application Engineer to join the team driving the industry-leading DNX product line. As a key technical interface between our engineering teams and our customers, you will play a critical role in enabling top-tier networking companies to build the world’s most advanced switching and routing systems.

In this role, you will act as a trusted technical advisor. You will guide customers from the initial board bring-up phase through complex application development, ensuring their success with our silicon and SDK.

Key Responsibilities

• Full-Cycle Customer Support: Provide deep technical support to customers integrating DNX devices. This encompasses the entire lifecycle: from hardware bring-up and initialization to complex software application development and final deployment.
• Issue Resolution & Debugging: Analyze, reproduce, and debug complex hardware and software issues reported by customers. Collaborate with internal R&D teams to identify root causes and deliver timely solutions or patches.
• Technical Enablement: Develop and maintain technical collateral, including application notes, FAQs, and detailed training materials for both current and next-generation DNX devices.
• Knowledge Transfer: Act as a subject matter expert, effectively communicating technical concepts to customers and internal field application engineers.

What We Are Looking For

1. Technical Expertise

• Networking Knowledge: Deep understanding of networking applications and protocols (e.g., L2 bridging, L3 routing, MPLS, Segment Routing, Traffic Management). You must understand how these protocols are implemented in silicon.
• Programming Skills: Solid programming logic is required. Proficiency in C language is a significant advantage, particularly in the context of embedded systems or SDK development.
• Hardware/Software Integration: Experience with board bring-up processes and troubleshooting the interaction between software (SDK) and hardware (ASIC).

2. Self-Reliance & Learning Agility

• Independent Learner: The ideal candidate is a self-starter who thrives on autonomy. You must be able to read complex technical documentation (datasheets, architecture specs, PRDs) and master new technologies on your own without constant supervision.
• Problem Solver: A natural curiosity to dig into code and specifications to find answers independently.

3. Communication & Soft Skills

• Team Player: While you are capable of working independently, you are also a collaborative team member who enjoys sharing knowledge with peers and working together to solve high-priority customer escalations.
• Excellent Communication: Superior verbal and written communication skills are mandatory. You must be able to articulate complex technical issues clearly to customers and coordinate effectively with internal engineering teams.
• Customer Focus: A patient and service-oriented attitude, with the ability to manage customer expectations under pressure.

Qualifications

• B.Sc. or M.Sc. in Electrical Engineering, Computer Engineering, or Computer Science.
• 7+ years of experience in software development, application engineering, or customer support in the semiconductor or networking industry.
• Experience with Broadcom SDK or similar networking silicon SDKs is a strong plus.
• Familiarity with scripting languages (Python, Perl, Tcl) is desirable.